Any questions? We can answer some of the major issues here

Why do I have to share my personal data when registering? This is a necessary condition to be able to take advantage of everything we have to offer you at bwin. We need your first name, last name, address and date of birth to confirm your identity and that you are of legal age to sign up with us. Your email address allows us to contact you if needed.

Why do I have to send a copy of my ID document? Age and identity verification is required by Colombian law as we are legally obliged to clearly identify all of our customers.

Is there a schedule for this process? The verification process follows the below schedule:

• Provide a copy of your Cedula de Ciudadania or Cedula de Extranjeria card within 30 days of signing up - otherwise the account will be closed.
• Once we receive your document, we aim to verify it within 48 business hours.

What can I use as ID document? The documents accepted for account verification are the following:

• Citizen Card, for Colombian nationals.
• Foreigner ID Card, for non-Colombian nationals.
• Foreigner ID Card, Temporary Protection Permit (PPT) or Special Permit to Stay (PEP) for Venezuelan nationals living in Colombia.

Why wasn’t my document accepted? Your document may not have been accepted as all personal details must be clear and visible. Please ensure the document is legible and all details can be read.

Is it safe to upload my personal documents? We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.

How are my documents protected once I send them to you? Your documents are stored in a highly protected data centre that is equipped with numerous levels of security control, which protects your information against unauthorised access.

Who has access to my documents? Only employees who work on verifying your documents have access to this data.

I don't have a scanner to scan my documents - what can I do? It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!