What is the withdrawal procedure?

All withdrawals are subject to our withdrawal procedures as follows:

• All withdrawals will be reviewed by our internal review team and must be approved by them before we distribute any funds. This internal review process takes max up to 24 hours, and then it will take additional time (within 72 hours) for us to distribute the funds.
• In an exceptional case where we are unable to process the withdrawals within the 72 hour withdrawal period, the operational team will be notifying Coljuegos of the exception.
• Withdrawals may be merged and treated as one request in the event of a previous transaction(s) not being processed yet. This will be taken into consideration before processing the payment based on the limit of the option selected.
• We reserve the right to process withdrawals back to the payment method(s) used to make your deposit, up to the total amount deposited, before other withdrawal options are enabled. The applicable payment method(s) is/are selected at our sole discretion and may include but is not limited to credit/debit cards.
• Until the withdrawal is approved and dispatched, you may reverse and have the funds added back to your account. To do so, simply go to the cashier, click 'Deposit', any pending Withdrawal amount will be displayed, and you can enter the amount you would like to reverse.